It’s a lifeline for vulnerable people.
Cork City Council’s Community Response Forum (CRF) helpline has taken more than 300 calls since it first opened over a week ago.
The freephone helpline, which operates seven days a week from 8am until 8pm was launched to help answer questions and support the elderly and sick during the COVID-19 emergency.
So far, the majority of calls to the helpline have related to the collection and delivery of groceries, prescriptions, fuel and other essential household items, and the delivery of meals.
Loneliness is a common problem too; “Requests for support due to an increasing sense of social isolation have also figured in phonecalls received – with a number of people experiencing loneliness as they stay at home.” said a Council spokesperson.
Cork City Council staff, the HSE, An Garda Siochána and community organisations such as Meals on Wheels are amongst the partner groups who are responding to these requests for support. The CRF can put residents in contact with Friendly Call Cork who provide a listening ear and a friendly voice on the phone to anyone experiencing loneliness.
How can I help?
Several kind-hearted Corkonians also contacted the helpline to ask how they could register to volunteer their services in this crisis.
“Would-be volunteers are asked to contact Volunteer Cork on 021 4251572, Monday to Friday from 9am to 5pm or on [email protected] . They maintain a database of volunteers and are coordinating the volunteer effort in the city.” added the Council spokesperson.
The Cork City Community Call telephone number is 1800 222 226 or you can email [email protected] if you require support during the COVID-19 emergency.